/* ============================================================
   LIVA Self-Service Portal – Global Stylesheet
   Brand: livainsurance.ae  (Orange #f35700 · White · Charcoal)
   ============================================================ */

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-bold-italic.woff') format('woff');
    font-weight: 700;
    font-style: italic;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-bold.woff') format('woff');
    font-weight: 700;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-italic.woff') format('woff');
    font-weight: 400;
    font-style: italic;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-light-italic.woff') format('woff');
    font-weight: 300;
    font-style: italic;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-light.woff') format('woff');
    font-weight: 300;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-medium-italic.woff') format('woff');
    font-weight: 500;
    font-style: italic;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-medium.woff') format('woff');
    font-weight: 500;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-regular.woff') format('woff');
    font-weight: 400;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-semibold-italic.woff') format('woff');
    font-weight: 600;
    font-style: italic;
    font-display: swap;
}

@font-face {
    font-family: 'Euclid Circular B';
    src: url('../assets/fonts/euclid-circular-b-semibold.woff') format('woff');
    font-weight: 600;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Tajawal';
    src: url('../assets/fonts/tajawal-black.woff') format('woff');
    font-weight: 900;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Tajawal';
    src: url('../assets/fonts/tajawal-bold.woff') format('woff');
    font-weight: 700;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Tajawal';
    src: url('../assets/fonts/tajawal-light.woff') format('woff');
    font-weight: 300;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Tajawal';
    src: url('../assets/fonts/tajawal-medium.woff') format('woff');
    font-weight: 500;
    font-style: normal;
    font-display: swap;
}

@font-face {
    font-family: 'Tajawal';
    src: url('../assets/fonts/tajawal-regular.woff') format('woff');
    font-weight: 400;
    font-style: normal;
    font-display: swap;
}

/* ── CSS Custom Properties ── */
:root {
    /* Language-specific families with supplied local weights loaded above. */
    --font-english: 'Euclid Circular B', sans-serif;
    --font-arabic: 'Tajawal', sans-serif;
    --font-ui: var(--font-english);
    /* Brand colours – matched to livainsurance.ae */
    --orange: #f35700;
    --orange-dark: #C44800;
    --orange-light: #FF6B1A;
    --orange-bg: #FFF3ED;
    --orange-bar: #f35700;
    /* top utility bar */

    /* Neutrals */
    --white: #FFFFFF;
    --off-white: #F4F6F8;
    --gray-50: #FAFAFA;
    --gray-100: #F0F2F5;
    --gray-200: #E2E5EA;
    --gray-300: #C8CDD6;
    --gray-400: #9AA3B5;
    --gray-600: #5C677D;
    --charcoal: #1D252D;
    /* primary text */
    --charcoal-light: #2C3E50;

    /* Status */
    --danger: #D93A3A;
    --success: #1B8A5A;
    --success-bg: #EAFAF3;
    --warning: #C47B00;
    --warn-bg: #FFF8E8;
    --info: #0068B2;
    --info-bg: #EFF7FF;

    /* Radius */
    --radius-sm: 4px;
    --radius-md: 8px;
    --radius-lg: 12px;
    --radius-xl: 20px;

    /* Shadow */
    --shadow-sm: 0 1px 3px rgba(0, 0, 0, .08);
    --shadow-md: 0 4px 12px rgba(0, 0, 0, .10);
    --shadow-lg: 0 8px 24px rgba(0, 0, 0, .13);
    --shadow-xl: 0 16px 48px rgba(0, 0, 0, .16);

    --top-bar-height: 0px;
    --header-height: 0px;
    --transition: all .22s cubic-bezier(.4, 0, .2, 1);
}

/* ── Reset ── */
*,
*::before,
*::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    scroll-behavior: smooth;
}

body {
    font-family: var(--font-ui);
    background: var(--off-white);
    color: var(--charcoal);
    line-height: 1.6;
    min-height: 100vh;
}

h1,
h2,
h3,
h4,
h5 {
    font-family: var(--font-ui);
    line-height: 1.25;
    color: var(--charcoal);
}

a {
    color: var(--orange);
    text-decoration: none;
    transition: var(--transition);
}

a:hover {
    color: var(--orange-dark);
    text-decoration: underline;
}

::-webkit-scrollbar {
    width: 6px;
}

::-webkit-scrollbar-track {
    background: var(--gray-100);
}

::-webkit-scrollbar-thumb {
    background: var(--orange);
    border-radius: 3px;
}

/* ============================================================
   TOP UTILITY BAR  (matches the orange bar on livainsurance.ae)
   ============================================================ */
.top-bar {
    background: var(--orange-bar);
    color: var(--white);
    font-size: .8rem;
    font-weight: 500;
    position: sticky;
    top: 0;
    z-index: 120;
}

.top-bar-inner {
    max-width: 1200px;
    margin: 0 auto;
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 8px 24px;
    min-height: var(--top-bar-height);
}

.top-bar-links {
    display: flex;
    gap: 24px;
}

.top-bar-links span {
    display: flex;
    align-items: center;
    gap: 6px;
    opacity: .92;
}

.top-bar-right {
    display: flex;
    align-items: center;
    gap: 16px;
}

.top-bar-lang {
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 5px;
    font-weight: 600;
    opacity: .9;
    transition: var(--transition);
}

.top-bar-lang:hover {
    opacity: 1;
}

/* ============================================================
   HEADER / NAVBAR  (white, clean – exact match to liva.ae)
   ============================================================ */
.site-header {
    background: var(--white);
    border-bottom: 1px solid var(--gray-200);
    position: sticky;
    top: 0;
    z-index: 110;
    box-shadow: var(--shadow-sm);
}

.header-inner {
    max-width: 1200px;
    margin: 0 auto;
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 24px;
    height: var(--header-height);
}

.logo-wrap {
    display: flex;
    align-items: center;
    gap: 10px;
    cursor: pointer;
}

.logo-wrap img {
    height: 44px;
    width: auto;
}

.logo-text .brand {
    font-family: var(--font-ui);
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--orange);
    letter-spacing: -.5px;
}

.logo-text .tagline {
    font-size: .68rem;
    color: var(--gray-600);
    
    
}

.header-nav {
    display: flex;
    gap: 8px;
    align-items: center;
}

.header-nav button {
    background: transparent;
    border: 1.5px solid var(--gray-300);
    color: var(--charcoal);
    padding: 8px 18px;
    border-radius: var(--radius-sm);
    font-size: .85rem;
    font-weight: 500;
    cursor: pointer;
    transition: var(--transition);
    font-family: var(--font-ui);
}

.header-nav button:hover {
    border-color: var(--orange);
    color: var(--orange);
}

.header-nav button.active {
    background: var(--orange);
    border-color: var(--orange);
    color: var(--white);
}

/* ============================================================
   HERO SECTION  (orange gradient bar at top, white content)
   ============================================================ */
.hero {
    background: linear-gradient(160deg, var(--orange) 0%, var(--orange-dark) 100%);
    padding: 64px 24px 60px;
    text-align: center;
    position: relative;
    overflow: hidden;
}

.hero::before {
    content: '';
    position: absolute;
    inset: 0;
    background: url("data:image/svg+xml,%3Csvg width='80' height='80' viewBox='0 0 80 80' xmlns='http://www.w3.org/2000/svg'%3E%3Ccircle cx='40' cy='40' r='38' fill='none' stroke='%23FFFFFF' stroke-opacity='.06' stroke-width='1'/%3E%3C/svg%3E") repeat;
    pointer-events: none;
}

.hero-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    background: rgba(255, 255, 255, .18);
    border: 1px solid rgba(255, 255, 255, .35);
    color: var(--white);
    padding: 5px 14px;
    border-radius: 20px;
    font-size: .75rem;
    font-weight: 600;
    
    
    margin-bottom: 20px;
}

.hero h1 {
    font-size: clamp(1.8rem, 4vw, 2.8rem);
    color: var(--white);
    margin-bottom: 14px;
    font-weight: 700;
}

.hero h1 span {
    color: rgba(255, 255, 255, .85);
    font-style: italic;
    font-weight: 400;
}

.hero p {
    color: rgba(255, 255, 255, .85);
    font-size: 1.05rem;
    max-width: 540px;
    margin: 0 auto 36px;
}

.hero-actions {
    display: flex;
    gap: 14px;
    justify-content: center;
    flex-wrap: wrap;
}

.btn-hero-primary {
    background: var(--white);
    color: var(--orange);
    border: 2px solid var(--white);
    padding: 13px 30px;
    border-radius: var(--radius-sm);
    font-size: .98rem;
    font-weight: 700;
    cursor: pointer;
    transition: var(--transition);
    font-family: var(--font-ui);
    display: inline-flex;
    align-items: center;
    gap: 8px;
    box-shadow: 0 4px 16px rgba(0, 0, 0, .2);
}

.btn-hero-primary:hover {
    background: var(--off-white);
    transform: translateY(-2px);
    box-shadow: 0 8px 24px rgba(0, 0, 0, .25);
}

.btn-hero-secondary {
    background: transparent;
    color: var(--white);
    border: 2px solid rgba(255, 255, 255, .7);
    padding: 13px 30px;
    border-radius: var(--radius-sm);
    font-size: .98rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
    font-family: var(--font-ui);
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.btn-hero-secondary:hover {
    background: rgba(255, 255, 255, .15);
    border-color: var(--white);
    transform: translateY(-2px);
}

/* Hero stats row */
.hero-stats {
    display: flex;
    justify-content: center;
    gap: 40px;
    margin-top: 44px;
    flex-wrap: wrap;
    border-top: 1px solid rgba(255, 255, 255, .2);
    padding-top: 36px;
}

.stat-item .num {
    font-family: var(--font-ui);
    font-size: 1.8rem;
    font-weight: 700;
    color: var(--white);
}

.stat-item .lbl {
    font-size: .72rem;
    color: rgba(255, 255, 255, .75);
    
    
    margin-top: 2px;
}

/* ============================================================
   TAB NAVIGATION  (white bar, orange active indicator)
   ============================================================ */
.tab-section {
    background: var(--white);
    border-bottom: 1px solid var(--gray-200);
    position: sticky;
    top: var(--header-height);
    z-index: 90;
    box-shadow: var(--shadow-sm);
}

.tab-nav {
    max-width: 1200px;
    margin: 0 auto;
    display: flex;
    padding: 0 24px;
}

.tab-btn {
    padding: 16px 26px;
    background: transparent;
    border: none;
    border-bottom: 3px solid transparent;
    color: var(--gray-600);
    font-size: .88rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
    font-family: var(--font-ui);
    display: flex;
    align-items: center;
    gap: 7px;
    white-space: nowrap;
}

.tab-btn:hover {
    color: var(--orange);
}

.tab-btn.active {
    color: var(--orange);
    border-bottom-color: var(--orange);
}

.tab-btn .tab-icon {
    font-size: 1rem;
}

/* ============================================================
   MAIN CONTENT
   ============================================================ */
.main-content {
    width: 100%;
    max-width: none;
    margin: 0;
    padding: 36px 32px 72px;
}

.portal-shell {
    display: grid;
    grid-template-columns: 220px minmax(0, 1fr);
    gap: 24px;
    align-items: start;
}

.portal-sidebar {
    position: sticky;
    top: 18px;
    background: #fff;
    border: 1px solid var(--gray-200);
    border-radius: 18px;
    padding: 18px 16px;
    box-shadow: 0 12px 28px rgba(20, 33, 47, .06);
}

.portal-sidebar-brand {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
    padding-bottom: 16px;
    margin-bottom: 16px;
    border-bottom: 1px solid var(--gray-100);
    text-align: center;
}

.portal-sidebar-brand img {
    width: 72px;
    height: 72px;
    object-fit: contain;
}

.sidebar-brand-name {
    font-family: var(--font-ui);
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--orange);
    line-height: 1;
    text-transform: lowercase;
}

.sidebar-brand-subtitle {
    font-size: .78rem;
    color: var(--gray-600);
    margin-top: 3px;
}

.portal-sidebar-nav {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.sidebar-link {
    display: flex;
    align-items: center;
    gap: 10px;
    width: 100%;
    background: transparent;
    border: 1px solid transparent;
    color: #3a4755;
    padding: 11px 12px;
    border-radius: 12px;
    font-size: .88rem;
    font-weight: 600;
    text-decoration: none;
    font-family: var(--font-ui);
    cursor: pointer;
    transition: var(--transition);
    text-align: left;
}

.sidebar-link:hover {
    background: #fff6f1;
    border-color: #ffd1b1;
    color: var(--orange);
    text-decoration: none;
}

.sidebar-link.active {
    background: linear-gradient(180deg, #fff4ec 0%, #fff9f5 100%);
    border-color: #ffbf95;
    color: var(--orange);
    box-shadow: inset 3px 0 0 var(--orange);
}

.sidebar-lang-toggle {
    margin-top: 4px;
    border-top: 1px solid var(--gray-100);
    padding-top: 14px;
}

.sidebar-lang-toggle .sidebar-icon {
    background: #eef5ff;
}

.sidebar-icon {
    width: 30px;
    height: 30px;
    border-radius: 10px;
    background: #fff5ef;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.portal-sidebar-note {
    margin-top: 18px;
    padding: 14px 12px;
    border-radius: 14px;
    background: linear-gradient(180deg, #fffaf7 0%, #fff5ef 100%);
    border: 1px solid #f3ddd0;
}

.sidebar-note-title {
    font-size: .85rem;
    font-weight: 700;
    color: #253240;
    margin-bottom: 6px;
}

.portal-sidebar-note p {
    font-size: .78rem;
    line-height: 1.6;
    color: var(--gray-600);
}

.portal-content {
    min-width: 0;
}

/* Tab Panels */
.tab-panel {
    display: none;
    animation: fadeIn .35s ease;
}

.tab-panel.active {
    display: block;
}

.portal-support-grid {
    margin-top: 24px;
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 18px;
}

.support-info-card {
    background: #fff;
    border: 1px solid var(--gray-200);
    border-radius: 18px;
    padding: 22px;
    box-shadow: 0 12px 28px rgba(20, 33, 47, .05);
}

.support-card-icon {
    width: 42px;
    height: 42px;
    border-radius: 14px;
    background: #fff0e5;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1.15rem;
    margin-bottom: 12px;
}

.support-info-card h3 {
    font-size: 1rem;
    margin-bottom: 8px;
}

.support-info-card p {
    font-size: .86rem;
    color: var(--gray-600);
    margin-bottom: 14px;
}

.support-info-card a {
    display: inline-flex;
    margin-right: 14px;
    font-size: .86rem;
    font-weight: 600;
}

.support-contact-card .customer-care-line a {
    display: inline;
    margin: 0;
    overflow-wrap: anywhere;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* ============================================================
   FEATURE CARDS  (white cards, orange icons)
   ============================================================ */
.features-strip {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));
    gap: 16px;
    margin-bottom: 32px;
}

.feature-card {
    background: var(--white);
    border-radius: var(--radius-md);
    padding: 22px 18px;
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--gray-100);
    transition: var(--transition);
    text-align: center;
}

.feature-card:hover {
    box-shadow: var(--shadow-md);
    transform: translateY(-2px);
    border-color: var(--gray-200);
}

.feature-icon {
    width: 52px;
    height: 52px;
    border-radius: var(--radius-md);
    background: var(--orange-bg);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    margin: 0 auto 13px;
}

.feature-card h4 {
    font-size: .93rem;
    color: var(--charcoal);
    margin-bottom: 5px;
    font-weight: 600;
}

.feature-card p {
    font-size: .78rem;
    color: var(--gray-600);
    line-height: 1.5;
}

/* ============================================================
   FORM CARD  (white, clean, orange accents)
   ============================================================ */
.form-card {
    background: var(--white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    overflow: hidden;
    max-width: 760px;
    margin: 0 auto;
    border: 1px solid var(--gray-200);
}

.complaint-layout-card {
    max-width: none;
    width: 100%;
    border-radius: 18px;
    box-shadow: 0 18px 46px rgba(29, 37, 45, .08);
}

.form-card-header {
   background: linear-gradient(180deg, #ffffff 0%, #fffaf7 100%);
    padding: 24px 32px;
    display: flex;
    align-items: center;
    gap: 14px;
}

.form-card-header .hdr-icon {
    width: 48px;
    height: 48px;
    background: rgba(255, 255, 255, .2);
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.5rem;
    flex-shrink: 0;
}

.form-card-header h2 {
   color: #243341;
    font-size: 1.25rem;
    margin-bottom: 3px;
}

.form-card-header p {
   color: #6f7b8a;
    font-size: .94rem;
}

.form-card-body {
    padding: 32px;
}

.complaint-layout-card .form-card-header {
    background: linear-gradient(180deg, #ffffff 0%, #fffaf7 100%);
    border-bottom: 1px solid #f0e3d8;
    display: block;
    padding: 28px 32px 18px;
}

.complaint-layout-card .form-card-header h2 {
    color: #243341;
    font-size: 1.9rem;
    margin: 6px 0 4px;
}

.complaint-layout-card .form-card-header p {
    color: #6f7b8a;
    font-size: .94rem;
}

.eyebrow {
    font-size: .78rem;
    font-weight: 700;
    letter-spacing: .08em;
    text-transform: uppercase;
    color: var(--orange);
}

.header-underline {
    width: 92px;
    height: 4px;
    margin-top: 16px;
    border-radius: 999px;
    background: linear-gradient(90deg, var(--orange) 0%, #ffb071 100%);
}

/* ── Step Indicator ── */
.step-indicator {
    display: flex;
    flex-direction: column;
    margin-bottom: 28px;
}

.steps-row {
    display: flex;
    align-items: center;
    width: 100%;
}

.step-wrap {
    display: flex;
    flex-direction: column;
    align-items: center;
}

.step-dot {
    width: 34px;
    height: 34px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: .82rem;
    flex-shrink: 0;
    transition: var(--transition);
}

.step-dot.done {
    background: var(--success);
    color: var(--white);
}

.step-dot.active {
    background: var(--orange);
    color: var(--white);
    box-shadow: 0 0 0 4px rgba(243, 87, 0, .18);
}

.step-dot.pending {
    background: var(--gray-200);
    color: var(--gray-400);
}

.step-line {
    flex: 1;
    height: 2px;
    background: var(--gray-200);
    margin: 0 6px;
}

.step-line.done {
    background: var(--success);
}

.step-label {
    font-size: .7rem;
    color: var(--gray-400);
    text-align: center;
    margin-top: 5px;
    font-weight: 500;
}

/* ── Form Rows & Groups ── */
.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 18px;
}

.form-row.form-row-four {
    grid-template-columns: repeat(4, minmax(0, 1fr));
}

.form-row.single {
    grid-template-columns: 1fr;
}

@media (max-width: 1024px) {
    .form-row.form-row-four {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 600px) {
    .form-row {
        grid-template-columns: 1fr;
    }

    .form-row.form-row-four {
        grid-template-columns: 1fr;
    }
}

.form-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.form-group label {
    font-size: .78rem;
    font-weight: 600;
    color: var(--charcoal-light);
    
    
}

.form-group label .req {
    color: var(--danger);
    margin-left: 2px;
}

.form-control {
    width: 100%;
    padding: 11px 14px;
    border: 1.5px solid var(--gray-200);
    border-radius: var(--radius-sm);
    font-size: .93rem;
    font-family: var(--font-ui);
    color: var(--charcoal);
    background: var(--white);
    transition: var(--transition);
    outline: none;
}

.form-control:focus {
    border-color: var(--orange);
    box-shadow: 0 0 0 3px rgba(243, 87, 0, .12);
}

.form-control:disabled {
    background: var(--gray-100);
    color: var(--gray-400);
    cursor: not-allowed;
}

.form-control.error {
    border-color: var(--danger);
}

.form-control::placeholder {
    color: var(--gray-300);
}

select.form-control {
    appearance: none;
    cursor: pointer;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%235C677D' stroke-width='2'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 12px center;
    padding-right: 36px;
}

textarea.form-control {
    resize: vertical;
    min-height: 100px;
}

.field-hint {
    font-size: .75rem;
    color: var(--gray-400);
    margin-top: 3px;
}

.field-error {
    font-size: .75rem;
    color: var(--danger);
    margin-top: 3px;
    display: none;
}

.form-control.error+.field-error {
    display: block;
}

.form-section-title {
    font-size: .98rem;
    font-weight: 700;
    color: #253240;
    padding-bottom: 10px;
    margin-bottom: 16px;
    border-bottom: 1px solid var(--gray-100);
}

.selector-label {
    margin-bottom: 2px;
}

.visually-hidden-control {
    position: absolute;
    pointer-events: none;
    opacity: 0;
    width: 1px;
    height: 1px;
    margin: 0;
    padding: 0;
}

.complaint-type-selector {
    display: grid;
    grid-template-columns: repeat(5, minmax(0, 1fr));
    gap: 12px;
}

.complaint-type-selector.error {
    padding: 8px;
    border: 1px solid rgba(217, 58, 58, .25);
    border-radius: 14px;
    background: rgba(217, 58, 58, .03);
}

.complaint-type-card {
    border: 1px solid #e3e8ee;
    background: #fff;
    border-radius: 14px;
    min-height: 88px;
    padding: 14px 12px;
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    justify-content: center;
    gap: 8px;
    font-family: var(--font-ui);
    cursor: pointer;
    transition: var(--transition);
    text-align: left;
}

.complaint-type-card:hover {
    transform: translateY(-1px);
    border-color: #ffc39b;
    box-shadow: 0 10px 22px rgba(243, 87, 0, .08);
}

.complaint-type-card.active {
    border-color: #ffab73;
    background: #fff6f1;
    box-shadow: 0 0 0 3px rgba(243, 87, 0, .08);
}

.type-icon {
    width: 36px;
    height: 36px;
    border-radius: 12px;
    background: #fff;
    border: 1px solid #f0dccd;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
}

.type-label {
    font-size: .86rem;
    font-weight: 600;
    color: #253240;
    line-height: 1.3;
}

.selector-error {
    margin-top: 8px;
}

.complaint-type-selector.error ~ .selector-error,
.visually-hidden-control.error + .selector-error {
    display: block;
}

.complaint-category-hidden {
    display: none;
}

/* ── Phone Group ── */
.phone-group {
    display: flex;
    min-height: 46px;
}

.phone-prefix {
    padding: 11px 12px;
    background: var(--gray-100);
    border: 1.5px solid var(--gray-200);
    border-right: none;
    border-radius: var(--radius-sm) 0 0 var(--radius-sm);
    font-size: .88rem;
    color: var(--gray-600);
    font-weight: 600;
    display: flex;
    align-items: center;
    white-space: nowrap;
}

.phone-group .form-control {
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    flex: 1;
}

.ref-fields {
    background: #fffaf7;
    border: 1px solid #f1dfd0;
    border-radius: 16px;
    padding: 18px;
}

.ref-info-card {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 14px;
    color: #6f7b8a;
    font-size: .83rem;
    background: #ffffff;
    border: 1px solid #ece7e0;
    border-radius: 10px;
    padding: 10px 12px;
}

.ref-info-card p {
    margin: 0;
}

.complaint-actions {
    justify-content: space-between;
    align-items: center;
    margin-top: 28px;
}

.complaint-followup-grid {
    display: grid;
    grid-template-columns: minmax(0, 1.6fr) minmax(260px, .8fr);
    gap: 20px;
    align-items: start;
}

.approach-choice-row {
    display: flex;
    gap: 26px;
    align-items: center;
    flex-wrap: wrap;
}

.approach-choice {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    font-size: .92rem;
    font-weight: 600;
    color: #253240;
    cursor: pointer;
}

.approach-choice input[type="radio"] {
    accent-color: var(--orange);
    width: 18px;
    height: 18px;
}

.guidance-callout {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 14px 16px;
    background: #fff7f1;
    border: 1px solid #f5d8c5;
    border-radius: 12px;
    color: #4a5563;
    font-size: .9rem;
}

.guidance-callout a {
    font-weight: 700;
}

.guidance-icon {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    border: 2px solid #ffa066;
    color: #ff7d29;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: .82rem;
    line-height: 1;
    flex-shrink: 0;
    margin-top: 1px;
}

.upload-docs-panel h4 {
    font-size: .98rem;
    color: #253240;
    margin-bottom: 6px;
}

.upload-docs-panel p {
    font-size: .84rem;
    color: var(--gray-600);
    margin-bottom: 12px;
}

.upload-dropzone {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 18px;
    min-height: 110px;
    padding: 20px;
    border: 1.5px dashed #d7dee7;
    border-radius: 16px;
    background: #fff;
    cursor: pointer;
    text-align: left;
    transition: var(--transition);
}

.upload-dropzone:hover {
    border-color: #ffb27e;
    background: #fffaf7;
}

.upload-dropzone-icon {
    width: 52px;
    height: 52px;
    border-radius: 16px;
    background: #fff4ec;
    color: var(--orange);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1.4rem;
    flex-shrink: 0;
}

.upload-dropzone-text {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.upload-dropzone-text strong {
    color: #253240;
    font-size: .96rem;
}

.upload-dropzone-text small {
    color: var(--gray-600);
    font-size: .83rem;
}

.support-docs-input {
    display: none;
}

.declaration-block {
    padding-top: 2px;
}

.declaration-title {
    font-size: .95rem;
    font-weight: 700;
    color: #253240;
    margin-bottom: 10px;
}

.declaration-check {
    display: flex;
    align-items: flex-start;
    gap: 10px;
}

.declaration-check input[type="checkbox"] {
    width: 18px;
    height: 18px;
    accent-color: var(--orange);
    margin-top: 2px;
    flex-shrink: 0;
}

.declaration-check label {
    font-size: .86rem;
    line-height: 1.6;
    color: var(--gray-600);
    cursor: pointer;
}

.complaint-contact-card {
    background: linear-gradient(180deg, #fffaf7 0%, #fff2e8 100%);
    border: 1px solid #f0d6c3;
    border-radius: 24px;
    padding: 22px 20px;
    min-height: 100%;
}

.contact-card-tag {
    color: var(--orange);
    font-size: .8rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .06em;
    margin-bottom: 8px;
}

.complaint-contact-card h4 {
    color: #ff7a1a;
    font-size: 1.75rem;
    line-height: 1.1;
    margin-bottom: 16px;
}

.contact-card-lines {
    display: flex;
    flex-direction: column;
    gap: 10px;
    color: #253240;
    font-size: .98rem;
    font-weight: 600;
}

.contact-card-time {
    margin-top: 18px;
    padding-top: 16px;
    border-top: 2px solid rgba(255, 122, 26, .18);
    color: #253240;
    font-size: 1rem;
    font-weight: 700;
}

@media (max-width: 900px) {
    .complaint-type-selector {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .portal-shell {
        grid-template-columns: 1fr;
    }

    .portal-sidebar {
        position: static;
    }

    .portal-sidebar-nav {
        display: grid;
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .portal-support-grid {
        grid-template-columns: 1fr;
    }

    .complaint-followup-grid {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 600px) {
    .main-content {
        padding: 22px 16px 56px;
    }

    .complaint-layout-card .form-card-header {
        padding: 22px 20px 16px;
    }

    .complaint-layout-card .form-card-header h2 {
        font-size: 1.45rem;
    }

    .form-card-body {
        padding: 22px 20px;
    }

    .complaint-type-selector {
        grid-template-columns: 1fr;
    }

    .complaint-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .portal-sidebar-nav {
        grid-template-columns: 1fr;
    }

    .upload-dropzone {
        flex-direction: column;
        text-align: center;
    }

    .complaint-contact-card h4 {
        font-size: 1.45rem;
    }
}

/* ── OTP Inputs ── */
.otp-group {
    display: flex;
    gap: 10px;
    justify-content: center;
}

.otp-digit {
    width: 52px;
    height: 58px;
    text-align: center;
    border: 1.5px solid var(--gray-200);
    border-radius: var(--radius-sm);
    font-size: 1.5rem;
    font-weight: 700;
    color: var(--charcoal);
    transition: var(--transition);
    outline: none;
    font-family: var(--font-ui);
}

.otp-digit:focus {
    border-color: var(--orange);
    box-shadow: 0 0 0 3px rgba(243, 87, 0, .12);
}

.otp-digit.filled {
    border-color: var(--orange);
    background: var(--orange-bg);
}

/* ── Reference Info Card ── */
.ref-info-card {
    background: var(--orange-bg);
    border-radius: var(--radius-sm);
    padding: 12px 14px;
    margin-bottom: 14px;
    border-left: 3px solid var(--orange);
    display: flex;
    align-items: flex-start;
    gap: 10px;
}

.ref-info-card .info-icon {
    color: var(--orange);
    font-size: 1rem;
    margin-top: 1px;
}

.ref-info-card p {
    font-size: .83rem;
    color: var(--charcoal-light);
}

/* ── Nature Popup Trigger ── */
.nature-popup-trigger {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    color: var(--orange);
    font-size: .78rem;
    font-weight: 600;
    cursor: pointer;
    border: none;
    background: none;
    font-family: var(--font-ui);
    padding: 0;
    margin-left: 4px;
    text-decoration: underline;
}

.nature-popup-trigger:hover {
    color: var(--orange-dark);
}

/* ── Form Divider ── */
.form-divider {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 20px 0;
}

.form-divider::before,
.form-divider::after {
    content: '';
    flex: 1;
    height: 1px;
    background: var(--gray-200);
}

.form-divider span {
    font-size: .72rem;
    color: var(--gray-400);
    font-weight: 600;
    
    
}

/* ============================================================
   BUTTONS
   ============================================================ */
.btn {
    padding: 12px 26px;
    border-radius: var(--radius-sm);
    font-size: .93rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition);
    font-family: var(--font-ui);
    border: none;
    display: inline-flex;
    align-items: center;
    gap: 7px;
}

/* Orange solid – primary */
.btn-orange {
    background: var(--orange);
    color: var(--white);
    box-shadow: 0 2px 8px rgba(243, 87, 0, .3);
}

.btn-orange:hover {
    background: var(--orange-dark);
    transform: translateY(-1px);
    box-shadow: 0 4px 14px rgba(243, 87, 0, .4);
}

.btn-orange:disabled {
    opacity: .5;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}

/* Orange outline */
.btn-outline-orange {
    background: transparent;
    border: 1.5px solid var(--orange);
    color: var(--orange);
}

.btn-outline-orange:hover {
    background: var(--orange-bg);
}

/* Neutral outline */
.btn-outline {
    background: transparent;
    border: 1.5px solid var(--gray-200);
    color: var(--gray-600);
}

.btn-outline:hover {
    border-color: var(--orange);
    color: var(--orange);
}

/* Sizes */
.btn-full {
    width: 100%;
    justify-content: center;
}

.btn-lg {
    padding: 14px 32px;
    font-size: 1rem;
}

.btn-sm {
    padding: 8px 14px;
    font-size: .8rem;
}

.btn-actions {
    display: flex;
    gap: 10px;
    justify-content: flex-end;
    margin-top: 24px;
    flex-wrap: wrap;
}

/* Spinner */
.spinner {
    width: 16px;
    height: 16px;
    border: 2px solid rgba(255, 255, 255, .35);
    border-top-color: var(--white);
    border-radius: 50%;
    animation: spin .7s linear infinite;
    display: none;
    flex-shrink: 0;
}

.btn.loading .spinner {
    display: block;
}

.btn.loading .btn-text {
    opacity: .75;
}

@keyframes spin {
    to {
        transform: rotate(360deg);
    }
}

/* ============================================================
   OTP PANEL
   ============================================================ */
.otp-panel {
    text-align: center;
    padding: 8px 0;
}

.otp-panel .otp-icon {
    width: 68px;
    height: 68px;
    background: var(--orange-bg);
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2rem;
    margin: 0 auto 18px;
    border: 2px solid rgba(243, 87, 0, .2);
}

.otp-panel h3 {
    font-size: 1.25rem;
    color: var(--charcoal);
    margin-bottom: 6px;
}

.otp-panel .otp-subtitle {
    color: var(--gray-600);
    font-size: .9rem;
    margin-bottom: 26px;
}

.otp-panel .otp-mobile {
    color: var(--charcoal);
    font-weight: 700;
}

.otp-timer {
    font-size: .82rem;
    color: var(--gray-400);
    margin-top: 14px;
}

.otp-timer span {
    color: var(--orange);
    font-weight: 700;
}

.resend-btn {
    background: none;
    border: none;
    color: var(--orange);
    font-weight: 600;
    cursor: pointer;
    font-size: .82rem;
    font-family: var(--font-ui);
    text-decoration: underline;
    margin-top: 6px;
    display: none;
}

.resend-btn.visible {
    display: inline-block;
}

/* ============================================================
   ALERT MESSAGES
   ============================================================ */
.alert {
    padding: 12px 16px;
    border-radius: var(--radius-sm);
    display: flex;
    align-items: flex-start;
    gap: 10px;
    font-size: .86rem;
    margin-bottom: 18px;
    animation: fadeIn .3s ease;
    line-height: 1.5;
}

.alert-icon {
    font-size: 1.1rem;
    flex-shrink: 0;
    margin-top: 1px;
}

.alert-success {
    background: var(--success-bg);
    border: 1px solid rgba(27, 138, 90, .2);
    color: #1B6B47;
}

.alert-danger {
    background: #FFF0F0;
    border: 1px solid rgba(217, 58, 58, .2);
    color: #B02020;
}

.alert-warning {
    background: var(--warn-bg);
    border: 1px solid rgba(196, 123, 0, .2);
    color: #8B5900;
}

.alert-info {
    background: var(--orange-bg);
    border: 1px solid rgba(243, 87, 0, .2);
    color: var(--orange-dark);
}

/* ============================================================
   MODALS
   ============================================================ */
.modal-overlay {
    position: fixed;
    inset: 0;
    background: rgba(0, 0, 0, .55);
    backdrop-filter: blur(3px);
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
    opacity: 0;
    pointer-events: none;
    transition: var(--transition);
    padding: 20px;
}

.modal-overlay.visible {
    opacity: 1;
    pointer-events: all;
}

.modal-box {
    background: var(--white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-xl);
    max-width: 480px;
    width: 100%;
    overflow: hidden;
    transform: scale(.95) translateY(8px);
    transition: var(--transition);
}

.modal-overlay.visible .modal-box {
    transform: scale(1) translateY(0);
}

.modal-header {
    padding: 22px 26px 0;
    display: flex;
    align-items: flex-start;
    gap: 14px;
}

.modal-icon {
    font-size: 2rem;
}

.modal-header h3 {
    font-size: 1.1rem;
    color: var(--charcoal);
    margin-bottom: 4px;
}

.modal-header p {
    font-size: .85rem;
    color: var(--gray-600);
}

.modal-body {
    padding: 16px 26px;
}

.modal-footer {
    padding: 0 26px 22px;
    display: flex;
    gap: 10px;
    justify-content: flex-end;
}

.duplicate-modal-card {
    max-width: 760px;
    border-radius: 22px;
    position: relative;
    overflow: visible;
}

.duplicate-modal-body {
    padding: 34px 46px 40px;
    text-align: center;
}

.duplicate-close-btn {
    position: absolute;
    top: 16px;
    right: 18px;
    border: none;
    background: transparent;
    color: #8a93a5;
    font-size: 2.2rem;
    line-height: 1;
    cursor: pointer;
}

.duplicate-warning-icon {
    width: 82px;
    height: 82px;
    margin: 0 auto 18px;
    clip-path: polygon(50% 0%, 0% 100%, 100% 100%);
    background: linear-gradient(180deg, #ff9f43 0%, #ff6a00 100%);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2.35rem;
    font-weight: 800;
}

.duplicate-modal-body h3 {
    font-size: 2rem;
    color: #1f2c3a;
    margin-bottom: 18px;
}

.duplicate-modal-body p {
    font-size: 1rem;
    line-height: 1.7;
    color: #4d5b6b;
    margin-bottom: 18px;
}

.duplicate-arabic-text {
    direction: rtl;
    font-size: 1.1rem;
    font-weight: 600;
    color: #273546;
}

.duplicate-ref-line {
    margin: 8px 0 24px;
    font-size: .95rem;
    color: #6b7587;
}

.customer-care-card {
    max-width: 560px;
    max-height: calc(100vh - 40px);
    max-height: calc(100dvh - 40px);
    display: flex;
    flex-direction: column;
}

.customer-care-card .modal-header,
.customer-care-card .modal-footer {
    flex-shrink: 0;
}

.customer-care-body {
    padding-top: 6px;
    min-height: 0;
    overflow-y: auto;
    overscroll-behavior: contain;
}

.customer-care-section-title {
    font-family: var(--font-ui);
    font-size: 1.35rem;
    font-weight: 700;
    color: #233040;
    margin-bottom: 16px;
}

.customer-care-line {
    display: flex;
    align-items: baseline;
    gap: 8px;
    font-size: .98rem;
    color: #4d5b6b;
    margin-bottom: 12px;
    flex-wrap: wrap;
}

.customer-care-line span {
    font-weight: 700;
    color: #233040;
}

.customer-care-line a {
    font-weight: 600;
}

.customer-care-hours {
    margin-top: 12px;
    padding-top: 14px;
    border-top: 1px solid var(--gray-200);
    font-size: .92rem;
    color: var(--gray-600);
    font-weight: 600;
}

.duplicate-track-btn {
    min-width: 280px;
    justify-content: center;
}

/* Nature Info Modal */
.nature-info-modal .modal-box {
    max-width: 540px;
}

.nature-tabs {
    display: flex;
    gap: 2px;
    border-bottom: 2px solid var(--gray-100);
    margin-bottom: 14px;
}

.nature-tab {
    padding: 9px 14px;
    background: none;
    border: none;
    font-size: .8rem;
    font-weight: 600;
    color: var(--gray-400);
    cursor: pointer;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    font-family: var(--font-ui);
    transition: var(--transition);
}

.nature-tab.active {
    color: var(--orange);
    border-bottom-color: var(--orange);
}

.nature-tab-panel {
    display: none;
    font-size: .86rem;
    color: var(--charcoal-light);
    line-height: 1.7;
}

.nature-tab-panel.active {
    display: block;
}

.nature-tab-panel ul {
    padding-left: 16px;
}

.nature-tab-panel li {
    margin-bottom: 5px;
}

/* ============================================================
   SUCCESS PAGE
   ============================================================ */
.success-card {
    background: var(--white);
    border-radius: var(--radius-lg);
    box-shadow: var(--shadow-lg);
    max-width: 580px;
    margin: 0 auto;
    text-align: center;
    overflow: hidden;
    border: 1px solid var(--gray-200);
}

.success-card-top {
    background: linear-gradient(135deg, var(--orange) 0%, var(--orange-dark) 100%);
    padding: 40px 32px;
}

.success-checkmark {
    width: 76px;
    height: 76px;
    border-radius: 50%;
    background: rgba(255, 255, 255, .2);
    border: 3px solid rgba(255, 255, 255, .5);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 2.2rem;
    margin: 0 auto 18px;
    animation: popIn .5s cubic-bezier(.175, .885, .32, 1.275);
}

@keyframes popIn {
    from {
        transform: scale(0);
        opacity: 0;
    }

    to {
        transform: scale(1);
        opacity: 1;
    }
}

.success-card-top h2 {
    color: var(--white);
    font-size: 1.5rem;
    margin-bottom: 6px;
}

.success-card-top p {
    color: rgba(255, 255, 255, .85);
    font-size: .9rem;
}

.success-card-body {
    padding: 28px 32px;
}

.ticket-ref-box {
    background: var(--off-white);
    border-radius: var(--radius-md);
    padding: 18px 24px;
    margin-bottom: 22px;
    border: 1px solid var(--gray-200);
}

.ticket-ref-box .ref-label {
    font-size: .72rem;
    color: var(--gray-400);
    
    
    margin-bottom: 6px;
}

.ticket-ref-box .ref-number {
    font-family: var(--font-ui);
    font-size: 1.8rem;
    font-weight: 700;
    color: var(--orange);
    letter-spacing: 2px;
}

.ticket-ref-box .ref-date {
    font-size: .75rem;
    color: var(--gray-400);
    margin-top: 5px;
}

.success-actions {
    display: flex;
    gap: 10px;
    justify-content: center;
    flex-wrap: wrap;
}

/* ============================================================
   TRACK STATUS TIMELINE
   ============================================================ */
#panel-track .step-indicator {
    display: none;
}

.tracking-layout-card .form-card-header {
    padding-bottom: 12px;
}

.tracking-layout-card {
    max-width: none;
    width: 100%;
    border-radius: 18px;
    box-shadow: 0 18px 46px rgba(29, 37, 45, .08);
}

.tracking-entry-card,
.tracking-summary-card,
.tracking-help-card,
.tracking-timeline-card {
    background: var(--white);
    border: 1px solid var(--gray-200);
    border-radius: 18px;
    box-shadow: 0 12px 28px rgba(20, 33, 47, .05);
}

.tracking-entry-card {
    padding: 24px;
}

.tracking-hero {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 220px;
    gap: 24px;
    align-items: center;
    margin-bottom: 22px;
}

.tracking-hero-copy h3 {
    font-size: 2rem;
    margin-bottom: 8px;
}

.tracking-hero-copy p {
    font-size: .95rem;
    color: var(--gray-600);
    max-width: 620px;
}

.tracking-hero-art {
    min-height: 160px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.tracking-illustration {
    width: 190px;
    height: 160px;
    position: relative;
}

.tracking-illustration-sheet {
    position: absolute;
    top: 10px;
    right: 20px;
    width: 110px;
    height: 136px;
    border-radius: 18px;
    border: 2px solid #dbe2ee;
    background: linear-gradient(180deg, #ffffff 0%, #f7f9fd 100%);
    box-shadow: 0 10px 20px rgba(25, 37, 55, .06);
}

.tracking-illustration-clip {
    position: absolute;
    top: -7px;
    left: 50%;
    transform: translateX(-50%);
    width: 34px;
    height: 14px;
    background: #e2e7f0;
    border-radius: 12px;
}

.tracking-illustration-line {
    position: absolute;
    left: 20px;
    right: 20px;
    height: 10px;
    border-radius: 999px;
    background: #edf1f7;
}

.tracking-illustration-line:nth-child(2) {
    top: 34px;
}

.tracking-illustration-line:nth-child(3) {
    top: 56px;
}

.tracking-illustration-line:nth-child(4) {
    top: 78px;
}

.tracking-illustration-line.short {
    right: 42px;
}

.tracking-illustration-glass {
    position: absolute;
    right: 0;
    bottom: 16px;
    width: 72px;
    height: 72px;
    border-radius: 50%;
    border: 7px solid #495777;
    background: rgba(255, 255, 255, .7);
}

.tracking-illustration-handle {
    position: absolute;
    width: 46px;
    height: 10px;
    border-radius: 999px;
    background: #495777;
    right: -22px;
    bottom: 6px;
    transform: rotate(45deg);
    transform-origin: center;
}

.tracking-illustration-leaf {
    position: absolute;
    width: 34px;
    height: 56px;
    background: linear-gradient(180deg, #edf2fa 0%, #dfe8f5 100%);
    border-radius: 80% 0 80% 0;
    opacity: .9;
}

.tracking-illustration-leaf.leaf-left {
    left: 12px;
    bottom: 18px;
    transform: rotate(-28deg);
}

.tracking-illustration-leaf.leaf-right {
    left: 42px;
    bottom: 30px;
    transform: rotate(18deg);
}

.track-search-grid {
    display: grid;
    grid-template-columns: minmax(0, 1.2fr) minmax(0, 1.1fr) auto;
    gap: 18px;
    align-items: end;
}

.track-search-action {
    display: flex;
    align-items: flex-end;
}

.track-search-action .btn {
    min-width: 176px;
    justify-content: center;
}

.tracking-results-shell {
    display: flex;
    flex-direction: column;
    gap: 18px;
}

.tracking-results-grid {
    display: grid;
    grid-template-columns: minmax(300px, .95fr) minmax(0, 1.35fr);
    gap: 18px;
    align-items: start;
}

.tracking-summary-column {
    display: grid;
    gap: 18px;
}

.tracking-summary-card,
.tracking-help-card,
.tracking-timeline-card {
    padding: 24px;
}

.tracking-card-title {
    font-family: var(--font-ui);
    font-size: 1.45rem;
    font-weight: 700;
    color: #233040;
    margin-bottom: 18px;
}

.tracking-summary-list {
    display: grid;
}

.tracking-summary-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 14px 0;
    border-bottom: 1px solid #edf1f5;
}

.tracking-summary-row:first-child {
    padding-top: 0;
}

.tracking-summary-row:last-child {
    padding-bottom: 0;
    border-bottom: none;
}

.tracking-summary-row span {
    color: var(--gray-600);
    font-size: .88rem;
}

.tracking-summary-row strong {
    color: #273344;
    font-size: .95rem;
    font-weight: 700;
    text-align: right;
}

.tracking-status-chip {
    display: inline-flex;
    align-items: center;
    padding: 6px 14px;
    border-radius: 999px;
    background: #fff3e8;
    color: var(--orange);
    border: 1px solid #ffd5b8;
    font-size: .8rem;
    font-weight: 700;
}

.tracking-help-card {
    background: linear-gradient(180deg, #f7f7ff 0%, #f2f4fe 100%);
}

.tracking-help-card p {
    font-size: .9rem;
    color: var(--gray-600);
    margin-bottom: 16px;
}

.tracking-timeline {
    display: grid;
}

.tracking-step {
    position: relative;
    display: grid;
    grid-template-columns: 36px minmax(0, 1fr);
    gap: 16px;
}

.tracking-step+.tracking-step {
    padding-top: 16px;
}

.tracking-step:not(:last-child) {
    padding-bottom: 16px;
}

.tracking-step:not(:last-child)::after {
    content: '';
    position: absolute;
    left: 17px;
    top: 36px;
    width: 2px;
    height: calc(100% - 12px);
    background: #d8dfeb;
}

.tracking-step.done:not(:last-child)::after {
    background: #69c38f;
}

.tracking-step-marker {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    border: 2px solid #d0d7e4;
    background: var(--white);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    position: relative;
    z-index: 1;
}

.tracking-step-marker.done {
    background: #35b06d;
    border-color: #35b06d;
    color: var(--white);
}

.tracking-step-marker.active {
    border-width: 4px;
    border-color: var(--orange);
}

.tracking-step-marker.pending {
    color: transparent;
}

.tracking-step-content {
    min-width: 0;
}

.tracking-step-row {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 16px;
}

.tracking-step-title {
    font-size: 1.02rem;
    font-weight: 700;
    color: #223041;
}

.tracking-step-title.pending {
    color: #7f8ca2;
}

.tracking-step-date {
    flex-shrink: 0;
    font-size: .84rem;
    color: #7f8ca2;
}

.tracking-step-desc {
    margin-top: 4px;
    font-size: .9rem;
    color: var(--gray-600);
    line-height: 1.55;
}

.tracking-actions {
    display: flex;
    justify-content: flex-start;
}

/* ============================================================
   FOOTER  (dark footer like liva.ae)
   ============================================================ */
.site-footer {
    background: var(--charcoal);
    color: rgba(255, 255, 255, .6);
    text-align: center;
    padding: 28px 24px;
    font-size: .8rem;
    border-top: 3px solid var(--orange);
}

.site-footer a {
    color: var(--orange);
}

.site-footer a:hover {
    color: var(--orange-light);
}

.footer-links {
    display: flex;
    gap: 18px;
    justify-content: center;
    margin-bottom: 12px;
    flex-wrap: wrap;
}

.footer-divider {
    width: 1px;
    background: rgba(255, 255, 255, .2);
}

/* ============================================================
   SECTION HEADINGS (orange like livainsurance.ae)
   ============================================================ */
.section-heading {
    color: var(--orange);
    font-size: .93rem;
    font-weight: 700;
    font-family: var(--font-ui);
}

.subsection-label {
    font-size: .8rem;
    font-weight: 700;
    color: var(--charcoal);
    border-bottom: 1px solid var(--gray-100);
    padding-bottom: 9px;
    margin-bottom: 14px;
    display: flex;
    align-items: center;
    gap: 7px;
}

/* ============================================================
   RESPONSIVE
   ============================================================ */
@media (max-width: 768px) {
    :root {
        --header-height: 0px;
    }

    .top-bar-links span:not(:first-child) {
        display: none;
    }

    .logo-wrap img {
        height: 36px;
    }

    .hero {
        padding: 44px 18px 40px;
    }

    .hero-stats {
        gap: 20px;
    }

    .form-card-body {
        padding: 22px 18px;
    }

    .tracking-entry-card,
    .tracking-summary-card,
    .tracking-help-card,
    .tracking-timeline-card {
        padding: 20px;
    }

    .tracking-hero,
    .tracking-results-grid,
    .track-search-grid {
        grid-template-columns: 1fr;
    }

    .tracking-hero {
        gap: 14px;
    }

    .tracking-hero-copy h3 {
        font-size: 1.65rem;
    }

    .tracking-hero-art {
        order: -1;
        min-height: 120px;
    }

    .track-search-action .btn {
        width: 100%;
        min-width: 0;
    }

    .tracking-summary-row,
    .tracking-step-row {
        flex-direction: column;
        align-items: flex-start;
    }

    .tracking-summary-row strong,
    .tracking-step-date {
        text-align: left;
    }

    .tab-btn {
        padding: 13px 14px;
        font-size: .8rem;
    }

    .tab-btn .tab-label {
        display: none;
    }

    .otp-digit {
        width: 44px;
        height: 50px;
        font-size: 1.3rem;
    }

    .modal-footer {
        flex-direction: column-reverse;
    }

    .duplicate-modal-body {
        padding: 28px 22px 28px;
    }

    .duplicate-modal-body h3 {
        font-size: 1.55rem;
    }

    .duplicate-track-btn {
        width: 100%;
        min-width: 0;
    }

    .btn-actions {
        flex-direction: column-reverse;
    }

    .btn-actions .btn {
        width: 100%;
        justify-content: center;
    }

    .success-card-body {
        padding: 22px 18px;
    }
}

@media (max-width: 480px) {
    .hero-actions {
        flex-direction: column;
        align-items: stretch;
    }

    .btn-hero-primary,
    .btn-hero-secondary {
        justify-content: center;
    }

    .otp-group {
        gap: 7px;
    }

    .otp-digit {
        width: 40px;
        height: 46px;
        font-size: 1.2rem;
    }

    .form-card-header {
        padding: 18px 18px;
    }
}

/* ============================================================
   UTILITIES
   ============================================================ */
.hidden {
    display: none !important;
}

.text-center {
    text-align: center;
}

.text-orange {
    color: var(--orange);
}

.text-danger {
    color: var(--danger);
}

.mb-0 {
    margin-bottom: 0 !important;
}

.mb-8 {
    margin-bottom: 8px;
}

.mb-14 {
    margin-bottom: 14px;
}

.mb-16 {
    margin-bottom: 16px;
}

.mb-20 {
    margin-bottom: 20px;
}

.mb-24 {
    margin-bottom: 24px;
}

.mt-8 {
    margin-top: 8px;
}

.mt-16 {
    margin-top: 16px;
}

.mt-24 {
    margin-top: 24px;
}

.fw-600 {
    font-weight: 600;
}

.fw-700 {
    font-weight: 700;
}

/* Arabic switches the shared family for every component, including nested labels. */
:root[lang="ar"],
:root[dir="rtl"] {
    --font-ui: var(--font-arabic);
}

:lang(ar),
.duplicate-arabic-text {
    font-family: var(--font-arabic);
}

input,
select,
textarea,
button {
    font-family: var(--font-ui);
}

/* RTL Arabic */
[dir="rtl"] body,
[dir="rtl"] input,
[dir="rtl"] select,
[dir="rtl"] textarea,
[dir="rtl"] button {
    font-family: var(--font-arabic);
}

[dir="rtl"] h1,
[dir="rtl"] h2,
[dir="rtl"] h3,
[dir="rtl"] h4,
[dir="rtl"] h5,
[dir="rtl"] .logo-text .brand {
    font-family: var(--font-arabic);
}

[dir="rtl"] .top-bar-inner,
[dir="rtl"] .header-inner {
    flex-direction: row-reverse;
}

[dir="rtl"] .top-bar-links,
[dir="rtl"] .header-nav,
[dir="rtl"] .tab-nav,
[dir="rtl"] .btn-actions,
[dir="rtl"] .success-actions,
[dir="rtl"] .modal-footer,
[dir="rtl"] .footer-links {
    flex-direction: row-reverse;
}

[dir="rtl"] .form-card-body,
[dir="rtl"] .tracking-entry-card,
[dir="rtl"] .tracking-summary-card,
[dir="rtl"] .tracking-help-card,
[dir="rtl"] .tracking-timeline-card,
[dir="rtl"] .success-card-body,
[dir="rtl"] .modal-box,
[dir="rtl"] .site-footer {
    text-align: right;
}

[dir="rtl"] .form-card-header,
[dir="rtl"] .otp-subtitle,
[dir="rtl"] .tracking-hero,
[dir="rtl"] .tracking-results-grid,
[dir="rtl"] .tracking-timeline,
[dir="rtl"] .footer-links {
    direction: rtl;
}

[dir="rtl"] .alert,
[dir="rtl"] .feature-card,
[dir="rtl"] .tracking-summary-row,
[dir="rtl"] .tracking-card-title,
[dir="rtl"] .tracking-step-content {
    text-align: right;
}

[dir="rtl"] .hero p,
[dir="rtl"] .feature-card p {
    text-wrap: pretty;
}

[dir="rtl"] .ticket-ref-box,
[dir="rtl"] .otp-group {
    direction: ltr;
}

[dir="rtl"] .phone-prefix {
    border-right: 1.5px solid var(--gray-200);
    border-left: none;
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
}

[dir="rtl"] .phone-group .form-control {
    border-radius: var(--radius-sm) 0 0 var(--radius-sm);
}

[dir="rtl"] select.form-control {
    background-position: left 12px center;
    padding-right: 14px;
    padding-left: 36px;
}

[dir="rtl"] .ref-info-card {
    border-left: none;
    border-right: 3px solid var(--orange);
}

[dir="rtl"] .tracking-summary-row strong {
    text-align: left;
}

[dir="rtl"] .tracking-step-row {
 /*   flex-direction: row-reverse; */
}

[dir="rtl"] .tracking-step:not(:last-child)::after {
    left: auto;
    right: 17px;
}

/* Supplied Liva artwork on consistent transparent icon canvases. */
.asset-icon {
    display: inline-block;
    width: 32px;
    height: 32px;
    object-fit: contain;
    vertical-align: middle;
    flex-shrink: 0;
}
.tab-icon .asset-icon,
.sidebar-icon .asset-icon { width: 24px; height: 24px; }
.support-card-icon .asset-icon { width: 30px; height: 30px; }
.otp-icon .asset-icon { width: 46px; height: 46px; }
.modal-icon .asset-icon { width: 36px; height: 36px; }
.success-checkmark .asset-icon { width: 64px; height: 64px; }
.duplicate-warning-icon.has-asset-icon {
    clip-path: none;
    background: transparent;
}
.duplicate-warning-icon .asset-icon { width: 82px; height: 82px; }

/* Keep the Oman phone number readable within both language journeys. */
.otp-panel .otp-mobile {
    display: inline-block;
    direction: ltr;
    unicode-bidi: isolate;
    text-align: center;
}

/* Isolate phone numbers and email addresses from the Arabic text direction. */
.contact-value {
    direction: ltr;
    unicode-bidi: isolate;
}
[dir="rtl"] .support-contact-card .contact-value {
    text-align: right;
}

/* Selected supporting documents remain visible, including individual validation errors. */
.attachment-list { list-style: none; margin: 12px 0 0; padding: 0; }
.attachment-item { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 8px 0; }
.attachment-item span { min-width: 0; overflow-wrap: anywhere; }
.attachment-item button { flex-shrink: 0; }
.attachment-invalid { color: #b42318; }

/* Complaint-specific contacts from the selected insurance category. */
.complaint-team-contact + .complaint-team-contact {
  margin-top: 24px;
}
.complaint-team-contact .contact-value {
  overflow-wrap: anywhere;
}